Account Deletion

Steps to Request Account Deletion

1. Email flamemingleapp@gmail.com from the email address connected to your FlameMingle account.
2. Use the subject line Delete my FlameMingle account.
3. Include this sentence in the email: I request deletion of my FlameMingle account and associated personal data.
4. Include your account email and, if available, your display name. Do not send passwords, payment card numbers, or government IDs.
5. We may reply to confirm account ownership or clarify your request. After verification, we will process the deletion request and send a confirmation email.

Expected Processing Time

We aim to confirm receipt within 7 days and complete verified deletion requests within 30 days. Backup copies and system logs may take up to 90 days to expire from normal backup rotation unless a longer retention period is required for legal, security, fraud-prevention, chargeback, tax, or accounting reasons.

Data Deleted or De-Identified

After your request is verified, FlameMingle deletes or de-identifies personal data that is no longer needed to operate, secure, or legally support the service, including:

• Account profile details, such as display name, bio, dating preferences, anonymous-mode preferences, and app settings.
• Email and authentication identifiers where they are no longer needed for legal, safety, or transaction records.
• Location and matching data that is not needed for safety, abuse prevention, legal compliance, or aggregated analytics.
• Private messages and user-submitted content associated with your account where deletion is technically possible and not needed for safety or legal reasons.
• Device tokens used for notifications.
• Store inventory and virtual gift associations that are no longer needed for transaction, refund, fraud-prevention, or accounting records.

Data We May Keep and Retention Periods

Some records may be retained after account deletion for limited purposes:

• Purchase, refund, receipt validation, and accounting records: retained for up to 7 years where needed for tax, accounting, chargeback, refund, fraud-prevention, or app store compliance.
• Safety, moderation, abuse-prevention, and security records: retained for up to 2 years, or longer if needed to investigate abuse, protect users, comply with law, or enforce our rules.
• Server logs, crash reports, and diagnostics: generally retained for up to 90 days unless needed longer for security, fraud prevention, or troubleshooting active incidents.
• Backup copies: retained until overwritten in normal backup rotation, generally up to 90 days.
• Aggregated or de-identified information: may be retained because it no longer identifies you.

What Happens After Deletion

• You may lose access to your FlameMingle account, profile, matches, messages, gifts, virtual inventory, and app settings.
• Deleted account data generally cannot be restored.
• Deleting your FlameMingle account does not automatically cancel app store subscriptions or purchases managed by Apple App Store or Google Play. Manage those directly through the app store account where you purchased them.

Questions

For account deletion, privacy, or support questions, email FlameMingle at flamemingleapp@gmail.com.